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	<title>The Network Monitoring Monologue</title>
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	<description>Network monitoring with a focus on op5s products</description>
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		<title>The Network Monitoring Monologue</title>
		<link>http://theopenmonologue.wordpress.com</link>
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		<title>This blog has moved!</title>
		<link>http://theopenmonologue.wordpress.com/2010/09/02/this-blog-has-moved/</link>
		<comments>http://theopenmonologue.wordpress.com/2010/09/02/this-blog-has-moved/#comments</comments>
		<pubDate>Thu, 02 Sep 2010 09:37:54 +0000</pubDate>
		<dc:creator>theopenmonologue</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[network monitoring monologue]]></category>

		<guid isPermaLink="false">http://theopenmonologue.wordpress.com/?p=221</guid>
		<description><![CDATA[I have now moved this blog to our new official op5 blog. We have set up a blog platform in order to collect the 5 different blogs, individuals at op5 has started. We hope to make it easier for you as a user to find and follow the posts from any of us. <a href="http://theopenmonologue.wordpress.com/2010/09/02/this-blog-has-moved/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theopenmonologue.wordpress.com&amp;blog=5308065&amp;post=221&amp;subd=theopenmonologue&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>This blog was a test for me personally to see if there was any interest in network monitoring and news and stuff related to op5 where i work. The test has been successful, so <a title="Network monitoring monologue" href="http://blogs.op5.com/blog/op5/the-network-monitoring-blog/network-monitoring-monologue/">I have now moved this blog to our new official op5 blog</a>. We have set up a blog platform in order to collect the 5 different blogs, individuals at op5 has started. We hope to make it easier for you as a user to find and follow the posts from any of us.</p>
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		<title>Work on Merlin Progresses and goes distributed</title>
		<link>http://theopenmonologue.wordpress.com/2010/07/16/work-on-merlin-progresses-and-goes-distributed/</link>
		<comments>http://theopenmonologue.wordpress.com/2010/07/16/work-on-merlin-progresses-and-goes-distributed/#comments</comments>
		<pubDate>Fri, 16 Jul 2010 13:44:18 +0000</pubDate>
		<dc:creator>theopenmonologue</dc:creator>
				<category><![CDATA[Merlin]]></category>
		<category><![CDATA[distributed monitoring]]></category>
		<category><![CDATA[load balancing]]></category>

		<guid isPermaLink="false">http://theopenmonologue.wordpress.com/?p=215</guid>
		<description><![CDATA[One of the key components of op5 Monitor 5 is the Merlin Module, an open source project developed and maintained by op5 and Andreas Ericsson. Merlin is a Module for Effortless Redundancy and Loadbalancing In Nagios, and the goal is to use it for setting up distributed op5/Nagios installations and allowing Nagios processes to exchange information directly. <a href="http://theopenmonologue.wordpress.com/2010/07/16/work-on-merlin-progresses-and-goes-distributed/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theopenmonologue.wordpress.com&amp;blog=5308065&amp;post=215&amp;subd=theopenmonologue&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>One of the key components of <a title="network monitor" href="http://www.op5.com/op5/products/network-monitor">op5 Monitor </a>5 is the <a title="merlin module" href="http://www.op5.org/community/projects/merlin">Merlin Module</a>, an open source project developed and maintained by op5 and Andreas Ericsson. Merlin is a Module for Effortless Redundancy and Loadbalancing In Nagios, and the goal is to use it for  setting up distributed op5/Nagios installations and allowing Nagios  processes to exchange information directly.</p>
<p><a title="Merlin Blog" href="http://blogs.op5.org/blog4.php/2010/07/09/merlin-goes-distributed">Andreas has written an article on the progress with the Merlin Module</a> and comment the state of the module like this:</p>
<p>&#8220;A lot of people have opened their eyes to Merlin and are now using it  in production environments. Bold? Maybe, but they really don&#8217;t have  that many alternatives, and Merlin has been running steadily in a lot of  production networks for weeks (or even months) now.</p>
<p>Next step now is to merge the reports-module with merlin. This is  necessary in order to allow each poller node to be a fully fledged  monitoring server in its own right, while all checkresults must still be  sent to the master so it has all the information. It shouldn&#8217;t take  long really, and I&#8217;ve already merged over the improved hash library and  all its tests from the reports-module, as well as some other things.&#8221;</p>
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		<title>Web services monitoring made easy with op5 Cloud Monitor</title>
		<link>http://theopenmonologue.wordpress.com/2010/06/30/web-services-monitoring-made-easy-with-op5-cloud-monitor/</link>
		<comments>http://theopenmonologue.wordpress.com/2010/06/30/web-services-monitoring-made-easy-with-op5-cloud-monitor/#comments</comments>
		<pubDate>Wed, 30 Jun 2010 09:23:05 +0000</pubDate>
		<dc:creator>theopenmonologue</dc:creator>
				<category><![CDATA[cloud monitoring]]></category>
		<category><![CDATA[op5 Cloud Monitor]]></category>
		<category><![CDATA[op5 Monitor]]></category>
		<category><![CDATA[Web service monitoring]]></category>
		<category><![CDATA[city cloud]]></category>
		<category><![CDATA[monitoring on demand]]></category>
		<category><![CDATA[op5 cloud monitor]]></category>
		<category><![CDATA[web service montitoring]]></category>

		<guid isPermaLink="false">http://theopenmonologue.wordpress.com/?p=211</guid>
		<description><![CDATA[Is it worth taking 5 minutes to set up a monitoring service of your business critical web based services? That what it takes to set up an account, create a virtual server and to have op5 Cloud Monitor up and running! op5 Cloud Monitor is based on the open source based op5 Monitor and services from City Cloud. <a href="http://theopenmonologue.wordpress.com/2010/06/30/web-services-monitoring-made-easy-with-op5-cloud-monitor/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theopenmonologue.wordpress.com&amp;blog=5308065&amp;post=211&amp;subd=theopenmonologue&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Is it worth taking 5 minutes to set up a monitoring service of your business critical web based services? That what it takes to <a title="Set up account at city cloud" href="http://www.citycloud.eu/learncitycloud">set up an account</a>, create a virtual server and to have op5 Cloud Monitor up and running! op5 Cloud Monitor is based on the open source based <a title="Network monitoring tool from op5" href="http://www.op5.com/op5/products/network-monitor">op5 Monitor</a> and services from <a title="Cloud services from city cloud" href="http://www.citycloud.eu/">City Cloud</a>.</p>
<p>You can choose to  install a monitoring server just by selecting the op5 image in City Clouds App  Center and have it up and running within a few minutes. op5 can monitor  both the servers that you have in the Cloud and other web based services such as your web shop or home page. op5 will offer the Cloud Monitor exclusively through  City Cloud thus making it possible to buy monitoring on demand.</p>
<p>op5 brings out the essence in Cloud  Computing and shows the true meaning of how to run your applications in  the cloud. Using City Cloud, you have your own server, running your own  copy of a monitoring application and best of all, You are in charge how  it´s being used.</p>
<p>So, If you are in need of monitoring and want to be in control of  both cost and performance, check out City Cloud and the op5 Cloud  Monitor. If you want to learn more about op5, visit <a href="http://www.op5.com/">www.op5.com</a>.</p>
<p>Here are some screenshots from the op5 Cloud monitor</p>
<p><img class="alignnone" title="Tactical overview" src="http://blog.mycitycloud.se/wp-content/uploads/2010/06/01_op5_monitor_tactical_overview1.png" alt="" width="319" height="288" /><a href="http://blog.mycitycloud.se/wp-content/uploads/2010/06/06_op5_monitor_alert_histogram1.png"></a></p>
<p><a href="http://blog.mycitycloud.se/wp-content/uploads/2010/06/06_op5_monitor_alert_histogram1.png"><img title="op5 monitor alert  histogram" src="http://blog.mycitycloud.se/wp-content/uploads/2010/06/06_op5_monitor_alert_histogram_thumb1.png" border="0" alt="op5 monitor alert histogram" width="204" height="147" /></a></p>
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			<media:title type="html">Tactical overview</media:title>
		</media:content>

		<media:content url="http://blog.mycitycloud.se/wp-content/uploads/2010/06/06_op5_monitor_alert_histogram_thumb1.png" medium="image">
			<media:title type="html">op5 monitor alert  histogram</media:title>
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		<title>New premium service from op5</title>
		<link>http://theopenmonologue.wordpress.com/2010/05/25/new-premium-service-from-op5/</link>
		<comments>http://theopenmonologue.wordpress.com/2010/05/25/new-premium-service-from-op5/#comments</comments>
		<pubDate>Tue, 25 May 2010 09:36:06 +0000</pubDate>
		<dc:creator>theopenmonologue</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[op5 services]]></category>
		<category><![CDATA[services]]></category>
		<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://theopenmonologue.wordpress.com/?p=207</guid>
		<description><![CDATA[op5 Premium Support is an extension of the support plan for organizations with high demands on availability and response times in the support services for op5s network operations products. <a href="http://theopenmonologue.wordpress.com/2010/05/25/new-premium-service-from-op5/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theopenmonologue.wordpress.com&amp;blog=5308065&amp;post=207&amp;subd=theopenmonologue&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>op5 Premium Support is  an extension of the support  plan   for organizations with high demands on  availability and response    times in the support services for <a title="network operations  management" href="http://www.op5.com/op5/products/network-management-suite">op5s  network operations products</a>.  The premium service is  well suited for  customers with   complex configurations in redundandant  or distributed  installations,  and  with high availability requirements  of their  monitoring systems. The   plan include a short  response time, which  means you have access to  the  support service you  need, when you need  it. We can  also assist directly by   remote  administration access to your system  to quickly help fix any   issue. The  premium plan also include the  possibility to use op5   products in a test  or staging environment to  test new configurations   and new releases  before being used in  production.</p>
<p><a title="About op5   support services" href="http://www.op5.com/support/about-support">Read more about op5  support</a></p>
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		<title>op5 Monitor on Android and iPhone</title>
		<link>http://theopenmonologue.wordpress.com/2010/05/18/op5-monitor-on-android-and-iphone/</link>
		<comments>http://theopenmonologue.wordpress.com/2010/05/18/op5-monitor-on-android-and-iphone/#comments</comments>
		<pubDate>Tue, 18 May 2010 10:07:47 +0000</pubDate>
		<dc:creator>theopenmonologue</dc:creator>
				<category><![CDATA[Nagios]]></category>
		<category><![CDATA[op5 Monitor]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[android app]]></category>
		<category><![CDATA[android app for op5 monitor]]></category>
		<category><![CDATA[iphone app]]></category>
		<category><![CDATA[nagdroid]]></category>

		<guid isPermaLink="false">http://theopenmonologue.wordpress.com/?p=199</guid>
		<description><![CDATA[There are several Nagios apps available for both Android and iPhone. Some of these also work for accessing your op5 Monitor system. <a href="http://theopenmonologue.wordpress.com/2010/05/18/op5-monitor-on-android-and-iphone/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theopenmonologue.wordpress.com&amp;blog=5308065&amp;post=199&amp;subd=theopenmonologue&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>There are several <a title="nagios project" href="http://www.nagios.org">Nagios</a> apps available for both Android and iPhone. Since op5 Monitor is built on Nagios, some of these apps also work for your <a title="op5 Monitor network monitoring software" href="http://www.op5.com/op5/products/network-monitor">op5 Monitor</a> system. Here are two apps, one for Android and one for iPhone that works fine:</p>
<p><strong>Android app for op5 Monitor</strong></p>
<p>Nagroid, available from Android Market is developed for Nagios but works just fine for op5 Monitor. Nagroid is very basic in its features, you can view the warnings/alarms to see the status on your checks, and thats it&#8230; Oh, and there is a direct link so that you can browse to your system.</p>
<p>Nagroid is usefull and free but very basic. You will find a<a title="nagroid for op5 monitor" href="http://www.it-slav.net/blogs/2010/05/01/android-app-for-nagios-or-op5-monitor/"> short guide for the configuration of Nagroid for op5 Monitor here</a>, thank you IT-slaven for the guide!</p>
<div class="wp-caption aligncenter" style="width: 250px"><img title="Nagdroid" src="http://www.it-slav.net/blogs/wp-content/uploads/2010/05/nagroid.png" alt="Nagdroid  Android app for op5 Monitor" width="240" height="397" /><p class="wp-caption-text">Nagdroid Android app for op5 Monitor</p></div>
<p><strong>Touchmon iPhone app for op5 Monitor</strong></p>
<p>The iPhone app <a title="Touchmmon for op5 Monitor" href="http://www.s-team.at/en/touchmon">Touchmon</a> also work with iPod Touch and has come further than Nagroid when it comes to look and feel, with a more modern and user friendly interface, but also when it comes to what you can use the app for. With Touchmon you can Monitor your system health, acknowledge  problems and set downtimes!</p>
<div class="wp-caption aligncenter" style="width: 259px"><img title="Touchmon for op5 Monitor" src="http://www.s-team.at/images/stories/touchmonV2/touchmon_problems2.jpg" alt="Touchmon for op5 Monitor" width="249" height="372" /><p class="wp-caption-text">Touchmon for op5 Monitor</p></div>
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		<title>Curious about the news in the latest version of op5 Monitor?</title>
		<link>http://theopenmonologue.wordpress.com/2010/04/21/curious-about-the-news-in-the-latest-version-of-op5-monitor/</link>
		<comments>http://theopenmonologue.wordpress.com/2010/04/21/curious-about-the-news-in-the-latest-version-of-op5-monitor/#comments</comments>
		<pubDate>Wed, 21 Apr 2010 13:49:13 +0000</pubDate>
		<dc:creator>theopenmonologue</dc:creator>
				<category><![CDATA[events]]></category>
		<category><![CDATA[op5 Monitor]]></category>
		<category><![CDATA[op5 Monitor 5.0]]></category>
		<category><![CDATA[webinar]]></category>

		<guid isPermaLink="false">http://theopenmonologue.wordpress.com/?p=197</guid>
		<description><![CDATA[Curious about the news in the latest version of op5 Monitor? Join the online Webinar op5 is hosting on Wednesday April 28th.  <a href="http://theopenmonologue.wordpress.com/2010/04/21/curious-about-the-news-in-the-latest-version-of-op5-monitor/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theopenmonologue.wordpress.com&amp;blog=5308065&amp;post=197&amp;subd=theopenmonologue&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Join the <a title="op5 monitor webinar" href="http://www.op5.com/op5/news/events/1129-op5-monitor-50-customer-webinar">online webinar</a> op5 is hosting on Wednesday April 28th. Features in focus:</p>
<ul>
<li>News in the new user interface</li>
<li>Widgets</li>
<li>NagVis visualization module</li>
<li>Automap</li>
<li>How to check Port status</li>
</ul>
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		<title>op5 Monitor 5 is here</title>
		<link>http://theopenmonologue.wordpress.com/2010/04/13/op5-monitor-5-is-here/</link>
		<comments>http://theopenmonologue.wordpress.com/2010/04/13/op5-monitor-5-is-here/#comments</comments>
		<pubDate>Tue, 13 Apr 2010 14:21:03 +0000</pubDate>
		<dc:creator>theopenmonologue</dc:creator>
				<category><![CDATA[op5 Monitor]]></category>
		<category><![CDATA[Release]]></category>
		<category><![CDATA[op5 Monitor 5 release]]></category>

		<guid isPermaLink="false">http://theopenmonologue.wordpress.com/?p=195</guid>
		<description><![CDATA[We are proud to present the new version of op5 Monitor, taking the next step in Network Monitoring. op5 Monitor 5 is designed to give an effective overview and control via easily available visualizations of data and events, according to your business needs. <a href="http://theopenmonologue.wordpress.com/2010/04/13/op5-monitor-5-is-here/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theopenmonologue.wordpress.com&amp;blog=5308065&amp;post=195&amp;subd=theopenmonologue&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>We are proud to present the new version of op5 Monitor, taking the next step in Network Monitoring. op5 Monitor 5 is designed to give an effective overview and control via easily available visualizations of data and events, according to your business needs. We aim to provide you with a world class tool for operational control. With todays fast changing IT that includes virtualisation, cloud computing, outsourcing etc. the real challenge is to maintain operational control and op5 Monitor 5.0 is adding essential features to help you with that.</p>
<p>The goal for this new version has been to give the whole system a new modern and improved user interface. <em>&#8220;With the new interface we have solved many major issues regarding usability and flexibility to make customizations and improvements&#8221;</em> says Peter Östlin, Developer Manager at op5.</p>
<h3>
Some of the key features in op5 Monitor 5</h3>
<ul>
<li>A new, flexible and modern PHP based user interface
<ul>
<li>Search and filtering of information with pagination</li>
<li>Complete PHP logic that separates data from visualisation</li>
<li>Widgets that can be personalized</li>
<li>Multi language support (gettext)</li>
<li>Template/skin support</li>
</ul>
</li>
<li>A new database back-end
<ul>
<li>Extended support for third party data bases</li>
<li>Load balancing and redundancy</li>
<li>Support for clustering</li>
</ul>
</li>
<li>Authentication, support common authentication protocols</li>
<li>Smart Search  for searching, sorting and filtering large volumes of data.</li>
<li>GEOMap with Google map integration</li>
<li>Port status to keep track of unused switch ports</li>
</ul>
<p>Go to op5 to <a title="op5 Monitor 5 is here" href="http://www.op5.com/op5/news/news/1145-op5-monitor-50-beta">read more about the release</a>, register for <a title="op5 Monitor 5 webinar" href="http://www.op5.com/op5/news/events/1129-op5-monitor-50-customer-webinar">webinar</a> or download the trial software</p>
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		<title>Join the release party for the new Network Monitor Software from op5</title>
		<link>http://theopenmonologue.wordpress.com/2010/04/06/release-party/</link>
		<comments>http://theopenmonologue.wordpress.com/2010/04/06/release-party/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 12:07:06 +0000</pubDate>
		<dc:creator>theopenmonologue</dc:creator>
				<category><![CDATA[Partners]]></category>
		<category><![CDATA[Release]]></category>

		<guid isPermaLink="false">http://theopenmonologue.wordpress.com/?p=192</guid>
		<description><![CDATA[Only 7 days left until op5 Monitor 5.0 is being released! Join the release party <a href="http://theopenmonologue.wordpress.com/2010/04/06/release-party/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theopenmonologue.wordpress.com&amp;blog=5308065&amp;post=192&amp;subd=theopenmonologue&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Only 7 days left until op5 Monitor 5.0 is being released!</p>
<p>op5 Monitor 5 has been available as beta since February and we have released new beta versions almost every week fixing bugs and issues that have been reported in. We have now reached a release candidate stage and the RC can be downloaded from here <a title="network monitor release candidate" href="http://www.op5.com/op5/products/network-monitor/download-50-beta">&gt;&gt;&gt;</a></p>
<p><strong>Join the release party</strong></p>
<p>We are planning a small get together at our offices in Stockholm and Gothenburg to celebrate the release. Join us on Thuesday 13/4 at 16.00 for some beer and first hand look on all the new shiny features. <a title="release party for op5 network monitor" href="http://www.op5.com/op5/news/events/1106-op5-monitor-50-release-party">Let us know if you are coming.</a></p>
<p><strong><br />
What is op5 Monitor 5 all about?</strong></p>
<p>We have set the ambitions high with this new release and I for one think that op5 Monitor truly is a new breed of network monitoring system that can help IT departments to take IT closer to their business, making operational data more widely understandable. We believe that as IT becomes a central part of many businesses, it is also crucial for the business to understand how their IT effects their business.We want the data produced to be able to be used by managers and company boards in decision making and strategy meetings.</p>
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		<title>op5 Monitor 5.0 Beta is now available for imidiate download</title>
		<link>http://theopenmonologue.wordpress.com/2010/02/26/op5-monitor-5-0-beta-is-now-available-for-imidiate-download/</link>
		<comments>http://theopenmonologue.wordpress.com/2010/02/26/op5-monitor-5-0-beta-is-now-available-for-imidiate-download/#comments</comments>
		<pubDate>Fri, 26 Feb 2010 16:17:27 +0000</pubDate>
		<dc:creator>theopenmonologue</dc:creator>
				<category><![CDATA[op5]]></category>
		<category><![CDATA[op5 Monitor]]></category>
		<category><![CDATA[Release]]></category>
		<category><![CDATA[beta]]></category>
		<category><![CDATA[network monitoring]]></category>
		<category><![CDATA[op5 Monitor 5.0]]></category>
		<category><![CDATA[software release]]></category>

		<guid isPermaLink="false">http://theopenmonologue.wordpress.com/?p=187</guid>
		<description><![CDATA[op5 Monitor 5.0 Beta is now available for immediate download. The release of op5 Monitor 5.0 public release date april 13 is getting closer and we now release a virtual appliance beta release for testing and evaluation. <a href="http://theopenmonologue.wordpress.com/2010/02/26/op5-monitor-5-0-beta-is-now-available-for-imidiate-download/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theopenmonologue.wordpress.com&amp;blog=5308065&amp;post=187&amp;subd=theopenmonologue&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>op5 Monitor 5.0 Beta is now available for immediate download. The release of op5 Monitor 5.0 public release date april 13 is getting closer and we now release a virtual appliance beta release for testing and evaluation. The beta contain all the major features and news scheduled for the 5.0 final release. Please observe that the release is not intended for use in production envirnoment.</p>
<p><a title="Download op5 Monitor 5.0 beta" href="op5/products/network-monitor/download-50-beta">Read more and download the op5 Monitor Beta</a></p>
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		<title>Access your op5 Support Tickets Online</title>
		<link>http://theopenmonologue.wordpress.com/2010/02/25/access-your-op5-support-tikets-online/</link>
		<comments>http://theopenmonologue.wordpress.com/2010/02/25/access-your-op5-support-tikets-online/#comments</comments>
		<pubDate>Thu, 25 Feb 2010 12:36:15 +0000</pubDate>
		<dc:creator>theopenmonologue</dc:creator>
				<category><![CDATA[Support]]></category>
		<category><![CDATA[Website]]></category>
		<category><![CDATA[op5 service]]></category>
		<category><![CDATA[ticket handling]]></category>

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		<description><![CDATA[In our yearly customer satisfaction survey we have gotten the feedback that our customers want to access their support tickets history on our website. As we are a customer oriented company we have been working hard to make this service available <a href="http://theopenmonologue.wordpress.com/2010/02/25/access-your-op5-support-tikets-online/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theopenmonologue.wordpress.com&amp;blog=5308065&amp;post=181&amp;subd=theopenmonologue&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>In our yearly customer satisfaction survey we have gotten the feedback that our customers want to access their support tickets history on our website. As we are a customer oriented company we have been working hard to make this service available <img src='http://s1.wp.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> . So I am pleased to be able to launch this feature at <a title="op5 support tickets online" href="https://tickets.op5.com">https://tickets.op5.com</a>. This service is available for all op5 customers and it is possible create, track and review support ticket history.</p>
<div id="attachment_184" class="wp-caption aligncenter" style="width: 310px"><a href="http://theopenmonologue.files.wordpress.com/2010/02/op5ticketsonline.png"><img class="size-medium wp-image-184" title="op5ticketsonline" src="http://theopenmonologue.files.wordpress.com/2010/02/op5ticketsonline.png?w=300&#038;h=170" alt="op5 New Online Support Ticket System" width="300" height="170" /></a><p class="wp-caption-text">op5 New Online Support Ticket System</p></div>
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